There are two ways to raise an SOS, when you are in genuine need of emergency assistance, tap and hold the SOS button in the app (3 seconds), or press and hold the physical key on a Bullitt connected device (typically 5 seconds).

Within the app, you will then be asked a quick and simple series of pre-canned questions to help the SOS response center staff establish a basic understanding of the circumstances of your assistance request.

This includes questions about whether you are alone or with others; whether it is you or someone else needing help; and whether you are injured, sick, or in danger for other reasons. Once complete, these responses are also sent on to the SOS response center, with an update of your location.

You can then engage in a two-way conversation with the SOS response center, responding to any questions they ask and providing them with any further information about your situation that may be relevant. They may also offer advice or guidance, and update you as your case is escalated to relevant authorities to dispatch local emergency responders to your location.

If you are unable to respond to these questions for any reason, your SOS alert will still be managed by the response centre.

Your emergency contacts will also be contacted by the SOS response center.